Student Participation and Registration (PAR) Website

Frequently Asked Questions (FAQs)


Managing Users

Q: I have forgotten or can’t find our username and password for PAR.

A: Click on "Unable to Log In?" on the PAR login page. Select either “I know my Username” or “I do not know my Username”. Complete the email address field or details as prompted. An email will be sent to the school email address with log-in details.

Q: I have just tried to log in and found my account to be locked – what do I do?

A: You may be trying to log in outside the website open dates. Check the information at the top of the login page. You may also ring the NAPLAN team on 1300 119 556 or +61 2 9367 8382 (international and out of state) and request that your account be unlocked. You will be required to identify yourself and school.

Q: I received an email with my password and the email said that my user name is region code_school code. I know my school code but not my region code. Would you please be able to tell me what this region code is?

A: Each school has a username which is a 3-digit number (region code) followed by an underscore symbol then a 4-digit number (school code) eg 538_1202. Click on "Unable to Log In?" on the PAR log in page. Select “I do not know my username or password”. Complete the email address field. An email will be sent to the school email address with login details, including the username which is the region code_school code (eg: 533_4313).

School Details

Q: Our school details are incorrect in PAR – how do we edit them?

A: Schools are unable to make changes to this information in PAR Phase 3. Please call the NESA NAPLAN team on 1300 119 556 or +61 2 9367 8382 or send an email to naplan.nsw@nesa.nsw.edu.au.


Q: I didn’t receive one of my student’s reports - what should I do?

A: Check the student was present for the NAPLAN tests. This can be done in step 4, Student Test Participation. If the student was present, email naplan.nsw@nesa.nsw.edu.au. Please include the student’s first name, last name and DOB in the email.

Q: I would like another copy of a student report - how do I get one?

A: Schools can reprint reports from the NSW DoE Scout platform. All principals have access to Scout, along with most executive teachers.

Q: Where can I get assistance with using the Scout analysis platform?

A: For assistance using Scout, international schools should contact their appropriate sector they are affiliated with. The contact details for each sector are below:

DoE - Scout.Support@det.nsw.edu.au

AIS - NAPLANreporting@aisnsw.edu.au

ACT - ETDassessments@act.gov.au

Q: How do I lodge an appeal against a student’s results?

A: There is no appeal process for reading, numeracy and language conventions tests as they are computer marked and there were extensive quality processes followed during the marking of the writing test.

There is an appeals process for reviewing the marking of the writing test, which can only be initiated by the school principal. Before applying, both the student’s script and the 2022 NAPLAN writing marking guide must be viewed on Schools Online. The appeal form, located under ‘Documents and Forms’ in PAR, must be completed with detailed reasons as to why the marking result is thought to be incorrect, and emailed to naplan.nsw@nesa.nsw.edu.au.